Brexit Update

 

We would like to wish you all the very best as we all launch ourselves into 2021.

Thank you for being a loyal and valued customer to Pets Own Us during 2020. Your satisfaction is very important to us, and we hope we have been successful in providing you with excellent customer service and products in 2020.

As well as the continuing challenges of the Covid 19 Pandemic we also had to plan for the implementation of Brexit in January. The vast majority on new regulations and procedures around Brexit have been successfully incorporated into our day to day operations.

However significant delays have been experienced at ports and borders between the UK and the EU due to unexpected port closures in December and continuing unprecedented levels of freight traffic causing a backlog which is taking some time to clear.

These delays are unfortunately having a knock-on effect on our lead times for delivery of orders. Until the end of February we anticipate lead times for delivery of orders to be delayed. This is purely due to the time it takes goods to clear through customs to get into the UK. 

In addition to the delivery delay issues, the cost of transporting stock has been negatively influenced by additional paperwork required and as such will have to adjust some of our pricing.  We will do our best to mitigate as much as possible.   

  Current delivery lead times by brand to mainland UK  

Burley | ETA 2-3 business days

Cosy & Dozy | Currently unavailable | To be reviewed again in February

Croozer | ETA 14-21 business days

Dandy Cat | Currently unavailable | To be reviewed again in February

Dutch Dog Designs | ETA 10-14 business days

The Hound Project | Currently unavailable | To be reviewed again in February

Ibiyaya | Available for pre-order

Innopet | ETA 2-3 days for items in stock | Other items available for pre-order | Please enquire

Piccolocane | Available for pre-order

Labbvenn | Currently unavailable | To be reviewed again in February

Lord Lou | ETA 10-14 business days

Sin Design [Poopoopeedo] | ETA 7-10 business days

Oh Charlie | ETA 7-10 business days

Pet Interiors | ETA 7-10 business days

MyKotty | Currently unavailable | To be reviewed again in February

Muffin & Berry | ETA 3-5 business days

Petz Podz | ETA 3-5 business days

Sleeypod | Currently unavailable | To be reviewed again in February

Togfit | ETA 2-3 business days

Travel Wags | ETA 3-5 business days

Wheels4Dogs | ETA 3-5 business days

William Walker | ETA 7-10 business days

XLC | ETA 2-3 business days

 

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Let customers speak for us

621 reviews
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Amazing product and service

My beagle has had a tough 2020. 3 cruciate ligament surgeries. A failed graft after another. We felt terrible leaving her incthe house to go on walks that she'd usually love, but now can't do. We bought the air comfort buggie and what a difference it has made in just a week. The delivery was exceptionally quick and instalation really easy. The product is comfy and easy to push and she is secure and able to join us on different terains. She now gets to join us on long walks and doesn't have to be left home alone. My only regret is not buying sooner. Can't recommend more.

Excellent!

I recently purchased a pet stroller, it came almost ready assembled and superb quality ! The company ( pets own us) was very professional and emailed me with updates until my stroller arrived. I cannot praise them enough, I am a very happy customer and I will definitely be buying more from them again. Thanks

Innopet Sporty dod stroller

After struggling with my rescue tripod Bull Terrier having to drive most places to do short walks the stroller has been a god send. Im now able to leave the car at home and get into the wonderful countryside for her walks. I let her have short walks then a rest in the stroller. Bella has taken really well to the stroller and acutely lets me no when she wants to be pushed. It so easy to push on all terrains and very easy up and down kerbs. Taking it down to put in the car is so easy the wheels click of and the stroller then folds down with ease. Best thing I have ever bought. Thank you to who ever designed the stroller they certainly had Bella's needs in mind. Great design highly recommend to my doggie friends.

Good buggy BUT.....

I ordered the Inopet sporty dog buggy as we are keen walkers and have a very lazy bulldog who we wanted to join us on our family walks. Overall I love the buggy and it’s very comfy for our 25kg bulldog who absolutely loves it too! The only criticism I have are the air filled tyres. I’ve only had the buggy a couple of weeks and we have had 2 punctures. Luckily we were near home when this happened so she managed to walk back so we could sort it out. Would of probably been better with the hard style tyres as I am worried if this happens when we’re on a long journey, my bulldog would struggle with getting home.

Max’s new wheels

Fabulous service. Easy, friendly and fast delivery! The website made choosing online so easy. The stroller is fantastic. Just the right size with plenty of room and very comfy. Thank you!