Brexit Update

 

We would like to wish you all the very best as we all launch ourselves into 2021.

Thank you for being a loyal and valued customer to Pets Own Us during 2020. Your satisfaction is very important to us, and we hope we have been successful in providing you with excellent customer service and products in 2020.

As well as the continuing challenges of the Covid 19 Pandemic we also had to plan for the implementation of Brexit in January. The vast majority on new regulations and procedures around Brexit have been successfully incorporated into our day to day operations.

However significant delays have been experienced at ports and borders between the UK and the EU due to unexpected port closures in December and continuing unprecedented levels of freight traffic causing a backlog which is taking some time to clear.

These delays are unfortunately having a knock-on effect on our lead times for delivery of orders. Until the end of February we anticipate lead times for delivery of orders to be delayed. This is purely due to the time it takes goods to clear through customs to get into the UK. 

In addition to the delivery delay issues, the cost of transporting stock has been negatively influenced by additional paperwork required and as such will have to adjust some of our pricing.  We will do our best to mitigate as much as possible.   

  Current delivery lead times by brand to mainland UK  

Burley | ETA 2-3 business days

Cosy & Dozy| Currently unavailable | To be reviewed again in February

Croozer| ETA 14-21 business days

Dandy Cat| Currently unavailable | To be reviewed again in February

Dutch Dog Designs | ETA 10-14 business days

The Hound Project | Currently unavailable | To be reviewed again in February

Ibiyaya | Available for pre-order

Innopet| ETA 2-3 days for items in stock | Other items available for pre-order | Please enquire

Piccolocane | Available for pre-order

Labbvenn| Currently unavailable | To be reviewed again in February

Lord Lou| ETA 10-14 business days

Sin Design [Poopoopeedo]| ETA 7-10 business days

Oh Charlie| ETA 7-10 business days

Pet Interiors| ETA 7-10 business days

MyKotty | Currently unavailable | To be reviewed again in February

Muffin & Berry | ETA 3-5 business days

Petz Podz | ETA 3-5 business days

Sleeypod | Currently unavailable | To be reviewed again in February

Togfit | ETA 2-3 business days

Travel Wags | ETA 3-5 business days

Wheels4Dogs | ETA 3-5 business days

William Walker| ETA 7-10 business days

XLC | ETA 2-3 business days