Privacy & Cookies Policy

At PetsOwnUs, we make it our priority to protect the privacy of our customers and website visitors. We fully appreciate the importance of data privacy and security of data on the Internet. Your personal information is treated as strictly confidential.
Under no circumstances will we sell, trade or rent your personal information to a third party.The Pets Own Us website uses high-level SSL encryption technology.

Information submitted to us is available to employees managing this information for purposes of communication and market research. Our website does utilize cookies. Please read below to understand what cookies are and how we use them.
We do not store customer credit card details.

Klarna

 In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

 General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Cookies

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Site preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

    Third Party Cookies

    In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

    This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page.

      More Information

      Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. 

      However if you are still looking for more information then you can contact us through one of our preferred contact methods:

      Email: support@petsownus.co.uk
      Phone: +44 020 3239 9128


        REVIEWS

        Let customers speak for us

        739 reviews
        91%
        (669)
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        PetsOwnUs
        Lisa T (Durham, GB)
        Amazing product and service

        My beagle has had a tough 2020. 3 cruciate ligament surgeries. A failed graft after another. We felt terrible leaving her incthe house to go on walks that she'd usually love, but now can't do. We bought the air comfort buggie and what a difference it has made in just a week. The delivery was exceptionally quick and instalation really easy. The product is comfy and easy to push and she is secure and able to join us on different terains. She now gets to join us on long walks and doesn't have to be left home alone. My only regret is not buying sooner. Can't recommend more.

        N
        PetsOwnUs
        Neil (Tenby, GB)
        Excellent!

        I recently purchased a pet stroller, it came almost ready assembled and superb quality ! The company ( pets own us) was very professional and emailed me with updates until my stroller arrived. I cannot praise them enough, I am a very happy customer and I will definitely be buying more from them again. Thanks

        S
        PetsOwnUs
        Susan hayes (Accrington, GB)
        Innopet Sporty dod stroller

        After struggling with my rescue tripod Bull Terrier having to drive most places to do short walks the stroller has been a god send. Im now able to leave the car at home and get into the wonderful countryside for her walks. I let her have short walks then a rest in the stroller. Bella has taken really well to the stroller and acutely lets me no when she wants to be pushed. It so easy to push on all terrains and very easy up and down kerbs. Taking it down to put in the car is so easy the wheels click of and the stroller then folds down with ease. Best thing I have ever bought. Thank you to who ever designed the stroller they certainly had Bella's needs in mind. Great design highly recommend to my doggie friends.

        M
        PetsOwnUs
        Maxine Rooke (Tamworth, GB)
        Good buggy BUT.....

        I ordered the Inopet sporty dog buggy as we are keen walkers and have a very lazy bulldog who we wanted to join us on our family walks. Overall I love the buggy and it’s very comfy for our 25kg bulldog who absolutely loves it too! The only criticism I have are the air filled tyres. I’ve only had the buggy a couple of weeks and we have had 2 punctures. Luckily we were near home when this happened so she managed to walk back so we could sort it out. Would of probably been better with the hard style tyres as I am worried if this happens when we’re on a long journey, my bulldog would struggle with getting home.

        N
        PetsOwnUs
        Nicola Williamson (Doncaster, GB)
        Max’s new wheels

        Fabulous service. Easy, friendly and fast delivery! The website made choosing online so easy. The stroller is fantastic. Just the right size with plenty of room and very comfy. Thank you!