Return and Refund Policy

Cancellations & Refunds:

Should you wish to return or cancel a product, you (the buyer) should first email us at support@petsownus.co.uk stating the order number and reason for return. You will then be provided with the correct physical return address. You have the right to return your order within 14 days of receiving the order. 

 If your order has been shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. The refund will be issued to the customer within 14 days of receipt of the product. Refunds on returns will only be accepted if the customer returns the product in its original packaging, unused, with all labels in tact and any documentation that comes with the item.
Should you wish, we can arrange collection of the return for a fee, which will be deducted from the refund.

Please note some of our featured products are shipped from various countries in the EU. These items have limited return policies. In some cases an item may only be returned if it was received in a damaged condition. You (the buyer) will incur all costs related to return shipping of these items. 

You (the buyer) will be responsible for the safe return of any product as well as to ensure the correct postal insurance to cover the value of the product. A refund will not be issued for a product that does not reach the correct delivery address. 

If you have ordered an incorrect sized item then please contact us as soon as possible and we can amend the product size for you before the item is dispatched.


Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to support@petsownus.co.uk and we will process an insurance claim on your behalf. Kindly note if you would like to process any claims post delivery on faulty products, we will be happy to assist. We will require protocol evidence in the form of photos and video demonstrating  the fault which may include product details. 
Kindly refer to EU consumer rights
 
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Let customers speak for us

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Amazing product and service

My beagle has had a tough 2020. 3 cruciate ligament surgeries. A failed graft after another. We felt terrible leaving her incthe house to go on walks that she'd usually love, but now can't do. We bought the air comfort buggie and what a difference it has made in just a week. The delivery was exceptionally quick and instalation really easy. The product is comfy and easy to push and she is secure and able to join us on different terains. She now gets to join us on long walks and doesn't have to be left home alone. My only regret is not buying sooner. Can't recommend more.

Excellent!

I recently purchased a pet stroller, it came almost ready assembled and superb quality ! The company ( pets own us) was very professional and emailed me with updates until my stroller arrived. I cannot praise them enough, I am a very happy customer and I will definitely be buying more from them again. Thanks

Innopet Sporty dod stroller

After struggling with my rescue tripod Bull Terrier having to drive most places to do short walks the stroller has been a god send. Im now able to leave the car at home and get into the wonderful countryside for her walks. I let her have short walks then a rest in the stroller. Bella has taken really well to the stroller and acutely lets me no when she wants to be pushed. It so easy to push on all terrains and very easy up and down kerbs. Taking it down to put in the car is so easy the wheels click of and the stroller then folds down with ease. Best thing I have ever bought. Thank you to who ever designed the stroller they certainly had Bella's needs in mind. Great design highly recommend to my doggie friends.

Good buggy BUT.....

I ordered the Inopet sporty dog buggy as we are keen walkers and have a very lazy bulldog who we wanted to join us on our family walks. Overall I love the buggy and it’s very comfy for our 25kg bulldog who absolutely loves it too! The only criticism I have are the air filled tyres. I’ve only had the buggy a couple of weeks and we have had 2 punctures. Luckily we were near home when this happened so she managed to walk back so we could sort it out. Would of probably been better with the hard style tyres as I am worried if this happens when we’re on a long journey, my bulldog would struggle with getting home.

Max’s new wheels

Fabulous service. Easy, friendly and fast delivery! The website made choosing online so easy. The stroller is fantastic. Just the right size with plenty of room and very comfy. Thank you!