Delivery

We do our best to have your order shipped within two business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.

We endeavor to have your order delivered in the shortest amount of time possible. Express delivery for the next day or within 48 hours is available at an extra cost. Please email support@petsownus.co.uk for an accurate quote.
Please note some of our products are custom made. These products will have a longer delivery time frame which will be clearly stated in the product description. 

If, due to circumstances beyond our reasonable control, a product becomes out of stock after an order has been placed, the customer will be notified by email and given an option to cancel the order and receive a full refund.

The customer should be aware that if an order consists of more than one product, these products may be delivered separately. In these cases, the customer will accept part delivery of an order.