Cancellations & Refunds:
Should you wish to return or cancel a product, you (the buyer) should first email us at
support@petsownus.co.uk stating the order number and reason for return. You will then be provided with the correct physical return address. You have the right to cancel your order within 14 days of receiving the order.
All orders cancelled after 24 hours are subject to a £20 administration fee, whether or not your order has been dispatched. If your order has been shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. The refund will be issued to the customer within 14 days of receipt of the product. Refunds on returns will only be accepted if the customer returns the product in its original packaging, unused, with all labels in tact and any documentation that comes with the item.
Please note some of our featured products are shipped from various countries in the EU. These items have limited return policies. In some cases an item may only be returned if it was received in a damaged condition. You (the buyer) will incur all costs related to return shipping of these items.
You (the buyer) will be responsible for the safe return of any product as well as to ensure the correct postal insurance to cover the value of the product. A refund will not be issued for a product that does not reach the correct delivery address.
If you have ordered an incorrect sized item then please contact us as soon as possible and we can amend the product size for you before the item is dispatched.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to
support@petsownus.co.uk and we will process an insurance claim on your behalf. Kindly note if you would like to process any claims post delivery on faulty products, we will be happy to assist. We will require protocol evidence in the form of photos and video demonstrating the fault which may include product details.
