Product Details
Pain, lameness and neuromuscular difficulties are no longer an issue.
Used also for protection purposes, it can contain plasters or bandages, with or without medication, in the case of surgical wounds or pressure sores. Also excellent after surgery.
Advantages
A stabilising effect and reduction of the load: this is how the bt Hock brace helps ensure rapid recovery, avoiding any secondary damage. The action of the brace improves the work of the ligaments, reducing the level of pain; the reduced load alleviates the injured part, helping reduce discomfort and, in some cases, the swelling. And all this without preventing the dog from making its usual movements and ensuring excellent flexion and flexibility of the muscles, while the ligaments remain contracted.
The rigid splints are designed to block the dog’s limb at the height of the hock following surgery.
Features
Breathable fabric.
Excellent wearability.
Hand washable.
The brace can be used in pre- and in post-surgery.
Rigid splints included into the brace.
Sizing
During the period of restraint, it is advisable not to leave the dog alone for too long, because it might try to remove the brace by biting or scratching it.
Caution: Direct contact between the splints and the skin means that the brace may cause reddening if the dog is taken out to play or run while wearing it. We recommend that this be prevented by placing some gauze or cotton wool between the splints and the skin.
Consult a veterinarian when using rigid splints.
Always remove the rigid splints before washing.
Do not leave the brace on for an extended period of time: the brace must be worn during the day, especially during physical activity, and it should be removed at night.
Reviews
Shipping Policy
Shipping policy
We offer Free Shipping on all our products for UK mainland.
We do our best to have your order shipped within two to five business days from the date of your order. Please note some of our products are custom made or sourced from mainland Europe. These products will have a longer delivery time frame. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
We endeavor to have your order delivered in the shortest amount of time possible. Express delivery for the next day or within 48 hours is available in certain instances at an extra cost. Please email support@petsownus.co.uk for an accurate quote.
If, due to circumstances beyond our reasonable control, a product becomes out of stock after an order has been placed, the customer will be notified by email and given an option to cancel the order and receive a full refund.
The customer should be aware that if an order consists of more than one product, these products may be delivered separately. In these cases, the customer will accept part delivery of an order.
Returns & Refund Policy
Returns & Refunds Policy
Thank you for choosing Pets Own Us for your purchases. Your satisfaction is our utmost priority, and we want you to be completely happy with your items. However, if you find yourself not entirely satisfied, we offer a simple and straightforward Returns Policy.
You have 30 days from the date of receipt to return any unused* product for a full refund or exchange. To begin the return process, please get in touch with us within the first 30 days of receiving the item, and we will provide you with clear and hassle-free instructions.
Please ensure that the items are returned in an unused* and resalable condition, with the original packaging intact. Additionally, we offer a 30-day period for repairing or replacing any faulty goods. We take pride in our positive customer reviews and aim to ensure your complete satisfaction.
*Unused condition allows you to inspect the item, similar to how you would in a shop, upon receiving it, to confirm its suitability. However, it should not show any signs of outdoor use, wear, pet hair, marks, or scents.
Right to Cancel
You have the right to cancel this contract within 30 days without providing any reason, as long as the item is unused and in resalable condition. To exercise this right, please inform us of your decision to cancel the contract by sending a clear statement via email to support@petsownus.co.uk.
When exercising the right to cancel, please ensure that the items are returned in an unused condition, with the packaging in a resalable (as new) condition within 30 days of notifying us about the cancellation.
Effects of Cancellation
If you cancel this contract during the 30-day cancellation period, we will reimburse all payments received from you, including the costs of delivery. However, we may deduct from the reimbursement any loss in value of the goods if they were unnecessarily handled or damaged during the return process.
We will process the reimbursement without undue delay, within 30 days after the day we receive the returned goods or evidence of you sending back the goods, whichever comes first. The reimbursement will be made using the same means of payment you used for the initial transaction, unless otherwise agreed, and you will not incur any fees during this process. We may withhold reimbursement until we have received the goods back or until you have provided evidence of returning the goods, whichever occurs earlier.
You are responsible for the direct cost of returning the goods if the item is not faulty.
Refusing an order without confirmation from us may result in the order becoming lost in transit, and in such cases, we will not refund the value of the goods. Any losses or damage incurred from lost parcels will be the responsibility of the person who placed the order.
To Return a Product
To initiate a return, please make sure that the product was received within the last 14 days. Send an email to support@petsownus.co.uk with the following information:
- Your name
- Order reference number
- Your address
- Email address
- Contact number
- Date of purchase
- Date the goods were received by you
- If you originally ordered multiple items, specify which ones you want to return
Once we receive your email, we will provide you with the appropriate returns address.
Damaged or Faulty Items Received
If you receive a damaged or faulty product, please notify us within 48 hours of receipt, and we will assist you accordingly. In such instances, we reserve the right to offer a repair or replacement where applicable.
Contact Us
If you have any questions or inquiries about our Returns and Refunds Policy, please don't hesitate to contact us. We are here to help! Call us at 020 8133 2740.
Balto® Hock – Hock Brace
Cancellations & Refunds
Please note some of our featured products are shipped from various countries in the EU. These items have limited return policies. In some cases an item may only be returned if it was received in a damaged condition. You (the buyer) will incur all costs related to return shipping of these items.
You (the buyer) will be responsible for the safe return of any product as well as to ensure the correct postal insurance to cover the value of the product. A refund will not be issued for a product that does not reach the correct delivery address.
If you have ordered an incorrect sized item then please contact us as soon as possible and we can amend the product size for you before the item is dispatched.
