Maximum loading weight: 20KG/44lbs
Gross weight: 6.2KG/13.7lbs
Cabin Dimensions: L63 W30 H53 (cm); L25 W12 H21 (in)
Stroller Dimensions: L85 W45 H100 (cm); L33.4 W17.7 H39.3 (in)
Folded Dimensions: L40 W45 H90 (cm); L16 W18 H35.4 (in)
Accessories: Safety Tether X2 / Removable pad.
Soft cushion: Handwash. Cold. Do not expose to sun directly. Dry flat in shade.
We offer Free Shipping on all our products for UK mainland.
We do our best to have your order shipped within two to five business days from the date of your order. Please note some of our products are custom made or sourced from mainland Europe. These products will have a longer delivery time frame. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
We endeavor to have your order delivered in the shortest amount of time possible. Express delivery for the next day or within 48 hours is available in certain instances at an extra cost. Please email support@petsownus.co.uk for an accurate quote.
If, due to circumstances beyond our reasonable control, a product becomes out of stock after an order has been placed, the customer will be notified by email and given an option to cancel the order and receive a full refund.
The customer should be aware that if an order consists of more than one product, these products may be delivered separately. In these cases, the customer will accept part delivery of an order.
Thank you for choosing Pets Own Us for your purchases. Your satisfaction is our utmost priority, and we want you to be completely happy with your items. However, if you find yourself not entirely satisfied, we offer a simple and straightforward Returns Policy.
You have 30 days from the date of receipt to return any unused* product for a full refund or exchange. To begin the return process, please get in touch with us within the first 30 days of receiving the item, and we will provide you with clear and hassle-free instructions.
Please ensure that the items are returned in an unused* and resalable condition, with the original packaging intact. Additionally, we offer a 30-day period for repairing or replacing any faulty goods. We take pride in our positive customer reviews and aim to ensure your complete satisfaction.
*Unused condition allows you to inspect the item, similar to how you would in a shop, upon receiving it, to confirm its suitability. However, it should not show any signs of outdoor use, wear, pet hair, marks, or scents.
You have the right to cancel this contract within 30 days without providing any reason, as long as the item is unused and in resalable condition. To exercise this right, please inform us of your decision to cancel the contract by sending a clear statement via email to support@petsownus.co.uk.
When exercising the right to cancel, please ensure that the items are returned in an unused condition, with the packaging in a resalable (as new) condition within 30 days of notifying us about the cancellation.
If you cancel this contract during the 30-day cancellation period, we will reimburse all payments received from you, including the costs of delivery. However, we may deduct from the reimbursement any loss in value of the goods if they were unnecessarily handled or damaged during the return process.
We will process the reimbursement without undue delay, within 30 days after the day we receive the returned goods or evidence of you sending back the goods, whichever comes first. The reimbursement will be made using the same means of payment you used for the initial transaction, unless otherwise agreed, and you will not incur any fees during this process. We may withhold reimbursement until we have received the goods back or until you have provided evidence of returning the goods, whichever occurs earlier.
You are responsible for the direct cost of returning the goods if the item is not faulty.
Refusing an order without confirmation from us may result in the order becoming lost in transit, and in such cases, we will not refund the value of the goods. Any losses or damage incurred from lost parcels will be the responsibility of the person who placed the order.
To initiate a return, please make sure that the product was received within the last 14 days. Send an email to support@petsownus.co.uk with the following information:
Once we receive your email, we will provide you with the appropriate returns address.
If you receive a damaged or faulty product, please notify us within 48 hours of receipt, and we will assist you accordingly. In such instances, we reserve the right to offer a repair or replacement where applicable.
If you have any questions or inquiries about our Returns and Refunds Policy, please don't hesitate to contact us. We are here to help! Call us at 020 8133 2740.
You (the buyer) will be responsible for the safe return of any product as well as to ensure the correct postal insurance to cover the value of the product. A refund will not be issued for a product that does not reach the correct delivery address.
If you have ordered an incorrect sized item then please contact us as soon as possible and we can amend the product size for you before the item is dispatched.
My beagle has had a tough 2020. 3 cruciate ligament surgeries. A failed graft after another. We felt terrible leaving her incthe house to go on walks that she'd usually love, but now can't do. We bought the air comfort buggie and what a difference it has made in just a week. The delivery was exceptionally quick and instalation really easy. The product is comfy and easy to push and she is secure and able to join us on different terains. She now gets to join us on long walks and doesn't have to be left home alone. My only regret is not buying sooner. Can't recommend more.
I recently purchased a pet stroller, it came almost ready assembled and superb quality ! The company ( pets own us) was very professional and emailed me with updates until my stroller arrived. I cannot praise them enough, I am a very happy customer and I will definitely be buying more from them again. Thanks
After struggling with my rescue tripod Bull Terrier having to drive most places to do short walks the stroller has been a god send. Im now able to leave the car at home and get into the wonderful countryside for her walks. I let her have short walks then a rest in the stroller. Bella has taken really well to the stroller and acutely lets me no when she wants to be pushed. It so easy to push on all terrains and very easy up and down kerbs. Taking it down to put in the car is so easy the wheels click of and the stroller then folds down with ease. Best thing I have ever bought. Thank you to who ever designed the stroller they certainly had Bella's needs in mind. Great design highly recommend to my doggie friends.
I ordered the Inopet sporty dog buggy as we are keen walkers and have a very lazy bulldog who we wanted to join us on our family walks. Overall I love the buggy and it’s very comfy for our 25kg bulldog who absolutely loves it too! The only criticism I have are the air filled tyres. I’ve only had the buggy a couple of weeks and we have had 2 punctures. Luckily we were near home when this happened so she managed to walk back so we could sort it out. Would of probably been better with the hard style tyres as I am worried if this happens when we’re on a long journey, my bulldog would struggle with getting home.
Fabulous service. Easy, friendly and fast delivery! The website made choosing online so easy. The stroller is fantastic. Just the right size with plenty of room and very comfy. Thank you!
Well worth the money just to see him happy and relaxed again. He has never Been a house dog and it is fantastic that we can still take him out with us.
